Although support staff are often the first point of contact in the audiology clinic, they rarely receive formal training in Person-Centred Care (PCC). To address this gap, the Ida Institute has launched a tailored online course for support staff to help them integrate PCC in their everyday work, enhance patient interaction and improve the overall patient experience.
The course, ‘Getting Started with Person- Centred Care for Support Staff’, was developed in collaboration with Greta Stamper, Assistant Director of Audiology at the Mayo Clinic. It is intended for anyone in a support role, from front desk staff members and audiology assistants, to individuals handling insurance or billing. The course is available free of charge in the Ida Learning Hall (login required).
FURTHER INFORMATION:
Ida Institute
idainstitute.com/ida_community/learning_hall/
