Although support staff are often the first point of contact in the audiology clinic, they rarely receive formal training in Person-Centred Care (PCC). To address this gap, the Ida Institute has launched a tailored online course for support staff to help them integrate PCC in their everyday work, enhance patient interaction and improve the overall patient experience.
The course, ‘Getting Started with Person- Centred Care for Support Staff’, was developed in collaboration with Greta Stamper, Assistant Director of Audiology at the Mayo Clinic. It is intended for anyone in a support role, from front desk staff members and audiology assistants, to individuals handling insurance or billing. The course is available free of charge in the Ida Learning Hall (login required).